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Make a complaint

Statewide continually strives to provide exceptional service to our members.

If we have not met your expectations and you have a complaint, please either: 

Complaints Manager
Statewide Super
GPO Box 1749
Adelaide SA 5001

Statewide Super will respond to your enquiry or complaint as a matter of urgency, and will acknowledge receipt of your complaint in a timely manner.

Once we have received your complaint, we will conduct an internal investigation and you will receive our response (and, where applicable, our decision) within:

  • 45 days for complaints about the financial advice services we provide; or
  • 90 days for all other complaints.

Of course, Statewide Super will try to respond to your complaint as quickly as possible.

If we have not responded to your complaint within the time period referred to above, or you are not satisfied with our decision, you can contact the Australian Financial Complaints Authority (AFCA):

Online www.afca.org.au
Email info@afca.org.au
Phone 1800 931 678 (free call) 
Mail Australian Financial Complaints Authority
GPO Box 3, Melbourne VIC 3001

 

Submit your complaint to Statewide Super