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Make a complaint

Statewide continually strives to provide exceptional service to our members.

If we have not met your expectations and you have a complaint, please either: 

Complaints Manager
Statewide Super
GPO Box 1749
Adelaide SA 5001

Statewide Super will respond to your enquiry or complaint as a matter of urgency, and will acknowledge receipt of your complaint in a timely manner.

Once we have received your complaint, we will conduct an internal investigation and you will receive our response (and, where applicable, our decision) within:

  • 30 days for complaints about the financial advice services we provide;
  • 90 days from the end of the 28 day objection period for death claim complaints;
  • 45 days for all other complaints.

Of course, Statewide Super will try to respond to your complaint as quickly as possible. To view our Internal Dispute Resolution Policy, click here

If we have not responded to your complaint within the time period referred to above, or you are not satisfied with our decision, you can contact the Australian Financial Complaints Authority (AFCA):

Online

www.afca.org.au

Email

info@afca.org.au

Phone

1800 931 678 (free call) 

Mail

Australian Financial Complaints Authority

GPO Box 3, Melbourne VIC 3001

Submit your complaint to Statewide Super