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QuickSuper updates

The QuickSuper clearing house undergoes updates from time to time. This page will keep you informed of these changes in the lead up to implementation.

  • REMOVAL OF DIRECT DEBIT FOR EMPLOYERS | JULY 2020

    Statewide Super has recently received information from Westpac Banking Corporation ABN 33 007 457 141 – “Westpac” (the owner and operator of QuickSuper) that it no longer considers it practicable to offer Direct Debit as a payment method. This is due to the expected time required to complete their Know Your Customer (KYC) process and associated requirements for all relevant employers. As a result, Direct Debit will be removed as a payment option for employers from 4 September 2020.

    How this will affect employers using the QuickSuper service
    Employers using Direct Debit as their payment method in QuickSuper will be asked to transition to Electronic Funds Transfer (EFT) by 4 September 2020 in order to continue using QuickSuper.

    How employers will be notified
    Affected employers will receive an email from QuickSuper (on or around 4 August 2020) requesting them to login to QuickSuper to view an important notification. This notification will ask employers to review an updated PDS and Terms and Conditions document and will confirm that QuickSuper superannuation contribution payments must be made via EFT from 4 September 2020.

    Westpac will provide employers with all the information they need regarding the change, including a simple reference guide on paying contributions to QuickSuper via EFT.

    Benefits of the change as confirmed by Wesptac
    Contributions received from employers via EFT attract the benefit of being paid to the relevant superannuation fund on the following business day (compared to the three business day processing time for Direct Debit). Payment details are displayed in QuickSuper upon submitting your regular super contributions. More information on the EFT payment method can be found here.

    Questions?
    This change is a Westpac initiative and as such, support is also being provided directly by Westpac. Details of the dedicated Westpac call centre (available 9am – 5pm AET, Monday – Friday) will be available through QuickSuper.

    If you have any queries you wish to discuss with Statewide Super, please contact your Relationship Manager directly or call us on 1300 65 18 65.

  • Security upgrade | November 2019

    In order to increase security and comply with the ATO's Operational Framework in relation to the submission of super contributions, QuickSuper will be adding multi-factor authentication to their software.

    From November 2019 QuickSuper users will start to be migrated to the Multi-Factor Authentication model. At this time you will be prompted to confirm your details and select your preferred Multi-Factor Authentication approach, which can be customised on a per user basis.

    We encourage you to ensure your user details are up to date in readiness for this release.

    Please also be reminded that BPAY is no longer a supported payment method for employer super contributions.