Enquiries and complaints
Statewide continually strives to provide exceptional service to our members. If you have any questions, enquiries or complaints, please feel free to contact our friendly Client Services team on 1300 65 18 65, send an email to firstname.lastname@example.org, use our online enquiry form or write to:
Enquiries and Complaints Officer
Statewide Superannuation Trust
GPO Box 1749 Adelaide SA 5001.
To make sure we give you the most thorough answer possible, we may investigate and research your enquiry over a certain time period. We’ll respond to your enquiry as soon as we’re able to and we’ll always respond within 90 days.
If you’re not satisfied with our handling of your complaint, or with the Trustee’s decision, you can contact the Superannuation Complaints Tribunal on 1300 884 114.