It’s all about how we service you
Statewide Super prides itself on our dedicated team of contact centre, administration and specialist staff who, together with our leadership team and Board, are committed to providing service excellence – in fact, in a recent industry survey*, Statewide Super was the top-ranking fund nationwide for our outstanding employer servicing model.
However, it’s not just employer servicing where we shine. We continually seek greater value for our members, providing premium products, services and value additions. Our superior membership offering is evidenced by our range of top awards highlighting the value that we provide to our members and employers.
Who are the leaders at Statewide Super?
Statewide Super are led by an exceptionally experienced team of professionals who hold an unwavering dedication to building our members’ wealth combined with extensive business acumen. Learn more below about the outstanding individuals who comprise our Leadership Team and Board.
What does Statewide Super believe in?
Being an industry fund means that we are dedicated to providing product and service excellence at a competitive cost. To achieve this we are led by a set of values that have formed the backbone of our organisation and remind us every day that securing our members’ financial future in retirement is our sole and resolute focus.
The values that we consistently demonstrate and live by are:
- MEMBER-ONLY FOCUS – We engage with our members on a personal level to ensure that a mutual relationship based on providing business value and success is at the forefront of what we do. We do this by focusing on communication, guidance and satisfaction.
- COLLABORATION – We purposefully combine the knowledge, creativity and experience of colleagues, members, shareholders, employers and the community to collectively deliver the greatest value. We are united in our endeavours.
- RESPECTFUL RELATIONSHIPS – Our staff, member and business partnerships are conducted in an inclusive and open manner, understanding the value of others’ beliefs and opinions and their ability to contribute in a meaningful way.
- INTEGRITY – We establish and maintain mutual respect through reliability, truth and transparency. We welcome the freedom and responsibility to do what we know needs to be done. We demonstrate our quality through an unwavering focus on doing things right, first-time; every time. We are evidence based.
*FEAL Net Promoter Score Survey June 2016