Statewide Super is a great place to work!

As the industry super fund for all South Australians, Statewide Super places our members at the heart of all we do.

Our people are passionate, driven and dedicated, sharing a true desire to always do the very best we can for our members.

If you would like to join a company that challenges, develops, values and invests in its people, then Statewide Super may be the place for you.

Our culture is one of professionalism, innovation, collaboration, development and opportunity. We are inquisitive team players who seek continuous improvement in the pursuit of excellence.

We give back to the community and seek to support local businesses that make South Australia great.

We provide a competitive total reward offering and our office is conveniently located in the heart of Adelaide’s CBD.

If you are interested in a career with Statewide Super, see our current vacancies or forward your resume to iwanttowork@statewide.com.au.

Current Vacancies

• Member Services Officer

  Statewide Super is the largest and leading South Australian profit-for-member Industry Superannuation Fund, providing expert superannuation advice to over 140,000 members. We manage in excess of $9 billion in funds and have a clear focus on helping South Australian workers save for their retirement.

  Joining our Member Services Team is a fantastic way to kick start your career in Financial Services and we have plenty of success stories within Statewide Super to prove it! Due to recent growth in our member base nationally, we have multiple opportunities available for passionate, customer focus professionals who want to make a real difference to the lives of our members.

  The Member Services Officer is responsible for answering inbound member inquiries and/or making outbound calls to new and existing members to discuss general account information while, where applicable, identifying opportunities to provide personalised solutions. They will also get the opportunity to work face-to-face with our members, providing general information and support in our new educational super hub!

  Key responsibilities of this role include:

  • Responding to inbound calls and/or making outbound member calls and identifying opportunities to improve the member experience;
  • Recognising opportunities to advise prospective and existing members of the range of products and services available;
  • Providing general information and support to members face-to-face in the member centre; and
  • Building positive relationships with our members to ensure they have a memorable member experience.

  Successful candidates will have:

  • Previous experience in a customer focused environment is a must;
  • Friendly, caring, can do approach to work;
  • Great communication skills, both written and oral;
  • Willingness to learn and undertake further training as required for the role.

  Successful candidates will be provided with comprehensive training to enable them to hit the ground running. In addition to this, Statewide Super supports the growth and development of employees with a tailored learning and development program, which is available to all employees.

  If you work with us, you will be working with a group of people who are passionate about growing the financial futures of our community. We value collaboration, integrity, respectful relationships, and most of all, our members. If you would like to work for an innovative organisation that values and rewards staff involvement and contribution to the business, supports professional development and offers great conditions please forward a cover letter and curriculum vitae to: iwanttowork@statewide.com.au.

  Statewide Super is an equal opportunity employer, committed to encouraging flexibility, valuing difference and embracing diversity. We pride ourselves on representing the diverse and multicultural communities of our membership and are dedicated to increasing opportunities for Aboriginal and Torres Strait Islander Australians. To learn more, please read our Reconciliation Action Plan.
  Please note: It is a condition of employment for this role that a National Police Clearance be obtained. Only successful candidates will be contacted due to the volume of applications received. No agencies please.

• Administration Officer

  Statewide Super is the largest and leading South Australian & Northern Territory not-for-profit Industry Superannuation Fund providing expert superannuation advice to over 140,000 members. We manage in excess of $9 billion in funds and have a clear focus on helping our members save for their retirement.

  Joining our Administration Team is a great way to kick start your career in financial services or build on the experience you already have. We have an exciting opportunity available for a professional who thrives in a team environment, possess strong attention to detail and strives to problem solve by ‘thinking outside the box’ to exceed service standards.

  Your key responsibilities will include, but are not limited to:

  • Process information for new/existing members ensuring that administration service standards are achieved;
  • Collect and audit all new member documentation to ensure information is correct and follow-up with members or employers where incorrect information is supplied;
  • Process non-insurance claims and benefit payments;
  • Ensure application forms, updates, and payments are accurate and completed, within Service Level Agreements;
  • Manage, record, reconcile and prepare reports for all contributions activities including monthly employer receipts, contribution returns, contribution adjustments and follow up of unallocated contributions;
  • Contribute to streamlining and improving processes to ensure an optimal member experience;
  • Facilitate positive outcomes for members by liaising effectively between internal and external parties and seeking additional supervisory support to resolve complex transactions or queries;
  • Assist with mail handling, scanning and indexing, filing and records management tasks as required and as per established processes to effectively perform archiving, filing, updating publications, cataloguing and storing, retrieving and creating new references;
  • Provide superior customer service to our members through high quality information and follow up;
  • Contact members for correction of BPAY anomalies as they arise; and
  • Manage lost members by contacting members with returned mail, collating missing information from the Australian Taxation Officer and updating member data.

  What we are looking for:

  • Degree in a relevant field OR equivalent years of experience;
  • RG146 certification OR a commitment to attaining certification in your first 12 months of employment;
  • General knowledge of the superannuation and financial services industry;
  • Good up-to-date knowledge of taxation, superannuation, retirement and life insurance legislation;
  • Experience with data maintenance and integrity;
  • Experience with client management tools; and
  • Customer service experience.

  If you work with us, you will be working with a group of people who are passionate about growing the financial futures of our community. We value collaboration, integrity, respectful relationships, and most of all, our members.

  If you would like to work for an innovative organisation that values and rewards staff involvement and contribution to the business, supports professional development and offers great conditions please forward a cover letter and curriculum vitae to: iwanttowork@statewide.com.au.

  Statewide Super is an equal opportunity employer, committed to encouraging flexibility, valuing difference and embracing diversity. We pride ourselves on representing the diverse and multicultural communities of our membership and are dedicated to increasing opportunities for Aboriginal and Torres Strait Islander Australians. To learn more, please read our Reconciliation Action Plan. 
  Please note: It is a condition of employment for this role that a National Police Clearance be obtained. Only successful candidates will be contacted due to the volume of applications received. No Agencies please.