Statewide Super is a great place to work!

As the industry super fund for all South Australians, Statewide Super places our members at the heart of all we do.

Our people are passionate, driven and dedicated, sharing a true desire to always do the very best we can for our members.

If you would like to join a company that challenges, develops, values and invests in its people, then Statewide Super may be the place for you.

Our culture is one of professionalism, innovation, collaboration, development and opportunity. We are inquisitive team players who seek continuous improvement in the pursuit of excellence.

We give back to the community and seek to support local businesses that make South Australia great.

We provide a competitive total reward offering and our office is conveniently located in the heart of Adelaide’s CBD.

If you are interested in a career with Statewide Super, see our current vacancies or forward your resume to iwanttowork@statewide.com.au.

Current Vacancies

• Technical Business Analyst (Remediation)

  Statewide Super is the largest and leading South Australian & Northern Territory not-for-profit Industry Superannuation Fund providing expert superannuation advice to over 137,000 members. We manage in excess of $9 billion in funds and have a clear focus on helping our members save for their retirement.

  Are you seeking a new challenge? Do you enjoy being the subject matter expert on complex, technical or regulatory projects? Do you enjoy working in a fast-paced environment?

  We have a 12 month fixed term contract opportunity for a highly experienced Technical Business Analyst. This role will see you working on a complex insurance remediation project, where you will be responsible for analysing data, business requirements, solution designs and other technical information to ensure project requirements and outcomes are achieved. You will take ownership of an established purpose built data repository and its accompanying technical documentation to ensure these artefacts are maintained and used effectively to inform project communications, decision making, planning and solution development.

  You will be;

  • Able to translate technical findings to internal and external stakeholders at all levels, including Senior Management;
  • Motivated by working in a fast paced, challenging environment;
  • Creative in your approach to interpreting data;
  • Self-driven with exceptional initiative; and
  • Solution and outcomes focused.

  Key responsibilities include:

  • Work in consultation with the remediation project team to provide input into the remediation plan and ensure solutions are fit for purpose;

  • Conduct data discovery exercises to explore the root cause of data issues;

  • Source data and information from a variety of sources, not only from traditional databases, to be able to verify, assure and report on system processes and outcomes, to assure business rules are met;

  • Manage data ETL processes to consolidate data for various analysis scenarios;

  • Provide risk assessments and recommendations based on data analysis findings;

  • Support the scoping of process and system changes and provide advice on the data implications;

  • Report outcomes to key stakeholders to help them to understand the scope of the problem at hand;

  • Define, develop and implement quality assurance practices and procedures for the purposes of implementing solutions, including test plans and other quality assurance assessments;

  • Establish an understanding of existing business processes and systems and diagnose and propose solutions to data and system problems by identifying and communicating opportunities for improvement; and

  • Develop validation tools and processes to ensure the accuracy of data.

  Minimum requirements:

  • Minimum of 5 years’ previous experience in a Business Analyst or Data Analyst role;
  • Experience with business analysis in a complex project or operational environment; 
  • Solid understanding of technology application principles; 
  • Knowledge of data analytics approaches and methodologies, as well as an understanding of the technical challenges associated with data analytics;
  • Knowledge of SQL fundamentals;
  • Experience in user acceptance testing or equivalent quality assurance processes; and 
  • Financial services experience, particularly within insurance or superannuation, will be extremely advantageous.

  If you work with us, you will be working with a group of people who are passionate about growing the financial futures of our community. We value collaboration, integrity, respectful relationships, and most of all, our members.

  If you would like to work for an innovative organisation that values and rewards staff involvement and contribution to the business, supports professional development and offers great conditions please forward a cover letter and curriculum vitae to: iwanttowork@statewide.com.au

  Statewide Super is an equal opportunity employer, committed to encouraging flexibility, valuing difference and embracing diversity. We pride ourselves on representing the diverse and multicultural communities of our membership and are dedicated to increasing opportunities for Aboriginal and Torres Strait Islander Australians. To learn more, please read our Reconciliation Action Plan.

  Please note: It is a condition of employment for this role that a National Police Clearance be obtained. Only successful candidates will be contacted due to the volume of applications received. No Agencies please.

• Member Services Officer

  Statewide Super is the largest and leading South Australian & Northern Territory not-for-profit Industry Superannuation Fund, providing expert superannuation advice to over 140,000 members. We manage in excess of $10 billion in funds and have a clear focus on helping our members save for their retirement.

  We have a unique opportunity for a Member Services Officer (MSO) to join our organisation located in Victoria Square/Tarntanyangga. If you are someone who thrives in providing exceptional customer service and enjoys problem solving to help others, this could be the opportunity for you!

  In your new role, you will:

  • Answer inbound calls from members and employers
  • Provide specialist product knowledge, offering Factual and General advice about our range of products and services
  • Provide face-to-face service in our Super Hub
  • Participate in projects and initiatives
  • Maintain up to date knowledge of taxation, superannuation and retirement legislation, life insurance, and company policies and procedures
  • Contribute to meeting individual and team quality and service targets

  Statewide Super offers you:

  • Modern and convenient CBD Location
  • Welcoming and friendly team environment
  • Value and reward recognition programs based on performance and involvement
  • Support in your professional development
  • Competitive salary
  • Superannuation benefits

  To be successful in this role, you will have:

  • Minimum of 2 years’ experience in customer service or a call centre environment
  • A passion for customer service and ability to build rapport
  • Experience working in a fast paced and dynamic environment
  • Great communication skills
  • Ability to help people understand complex information

  If you work with us, you will be working with a group of people who are passionate about growing the financial futures of our community. We value collaboration, integrity, respectful relationships, and most of all, our members.

  If you would like to work for an innovative organisation that values and rewards your involvement and contribution to the business, supports professional development, and offers great conditions, please forward a cover letter and curriculum vitae to: iwanttowork@statewide.com.au.

  Statewide Super is an equal opportunity employer, committed to encouraging flexibility, valuing difference and embracing diversity. We pride ourselves on representing the diverse and multicultural communities of our membership and are dedicated to increasing opportunities for Aboriginal and Torres Strait Islander Australians. To learn more, please read our Reconciliation Action Plan.
  Please note: It is a condition of employment for this role that a National Police Clearance be obtained. Only successful candidates will be contacted due to the volume of applications received. No Agencies please.

• Administration Officer

  Statewide Super is the largest and leading South Australian Industry Superannuation Fund providing expert superannuation advice to over 140,000 members. We manage in excess of $11 billion in funds and have a clear focus on helping Australians save for their retirement.

  Are you an experienced financial services administration professional seeking your next opportunity? Perhaps you are interested in moving into a career within the Financial Services Industry? Is it time to take that exciting step to develop and expand your skillset? If you’ve answered yes to the above, we want to hear from you!

  Our Administration Team are the engine room of the fund and are responsible for managing payments, documentation, claims, proactively monitoring data integrity and administering other changes to support and service our members.

  You will be working in a team environment with a fun, positive and member-focussed culture. To be successful in this role you will have strong excel skills, great attention to detail and be a real team player.

  Key responsibilities include but are not limited to:

  • Provide superior customer service to our members by ensuring the quality of the information that we provide to them, the efficiency in the timeframe we go back to them and always following through on what we commit to do;
  • Monitor and audit member data to ensure information is correct and proactively follow-up with members or employers where incorrect information is supplied;
  • Process non-insurance claims and benefit payments;
  • Ensure application forms, updates, and payments are accurate and completed within Service Level Agreements (SLAs);
  • Manage, generate and reconcile all reports for contribution and pension activities to both internal and external parties;
  • Manage and assess contribution returns, contribution adjustments and follow up of unallocated contributions;
  • Contribute to streamlining and improving processes to ensure an optimal member experience;
  • Facilitate positive outcomes for customers by liaising effectively between internal and external parties and seeking additional supervisory support to resolve complex transactions or queries;
  • Assist with mail handling, scanning and indexing, and records management tasks as required;
  • Manage member data inclusive of proactive data maintenance sourced from the Australian Taxation Officer (ATO) and Superstream.

  To be considered for this role candidates will need:

  • Strong Excel skills at intermediate to advance level;
  • General knowledge of the superannuation and/or financial services industry;
  • Good up-to-date knowledge of taxation, superannuation and retirement legislation is highly desirable;
  • Experience with data maintenance and integrity;
  • Experience with client management tools;
  • Customer service experience; and
  • RG146 certification will be viewed favourably, or a willingness to successfully complete this training within the first 12 months of employment (supported by Statewide Super).

  A degree in commerce, business or other related areas will be viewed favourably – this opportunity is ideal for graduates wanting to enter the sector, as well as people who are wanting to further expand their career in financial services.

  The successful candidate will be provided with comprehensive training to enable them to hit the ground running. In addition to this, Statewide Super supports the growth and development of employees with a tailored learning and development program, which is available to all employees.

  If you work with us, you will be working with a group of people who love doing what they do. We value integrity, respectful relationships and collaboration and, above all, are member-focused.
  If these qualities are also important to you and you believe you fit the criteria for this opportunity, please forward a cover letter, curriculum vitae and academic transcript to: iwanttowork@statewide.com.au

  Statewide Super is an equal opportunity employer, committed to encouraging flexibility, valuing difference and embracing diversity. We pride ourselves on representing the diverse and multicultural communities of our membership and are dedicated to increasing opportunities for Aboriginal and Torres Strait Islander Australians. To learn more, please read our Reconciliation Action Plan.

  Please note: It is a condition of employment for this role that a National Police Clearance be obtained. Only successful candidates will be contacted due to the volume of applications received. No Agencies please.

• Product Analyst

  Statewide Super is the largest and leading South Australian & Northern Territory not-for-profit Industry Superannuation Fund providing expert superannuation advice to over 140,000 members. We manage in excess of $11 billion in funds and have a clear focus on helping our members save for their retirement.

  • Are you detail focussed with experience in analysing complex data and reporting?
  • Do you thrive in a role which is challenging and diverse?
  • Have you had experience in the finance or superannuation industries?

  We have a fantastic opportunity for a Product Analyst to join our Product Team. Reporting into our Head of Super, Pension and Defined Benefit, you will ensure the effective implementation of product updates and changes, including those relating to the accumulation, pension and defined benefit products. This includes ensuring that communications and change management are conducted in accordance with policy and that policies and processes are also refined in line with such changes and updates.

  In this role the successful candidate will:

  • Ensure product changes relating to accumulation and pension products are made in accordance with the Change Management Policy;
  • Develop and maintain a communications calendar to monitor upcoming legislative, product or other changes;
  • Liaise with business units as required to plan and roll out legislative, product or other changes;
  • Ensure the Communicating with our Members Framework is adhered to in relation to the review, update and upkeep of content ownership;
  • Support the development of the Product team framework, policies and processes;
  • Develop expertise in the Defined Benefit product and provide support of the Defined Benefit products in relation to:

  • interpretation of the Trust Deed and legislation,
  • reviewing administration processes, business rules, forms and letters,
  • dealing with technical DB queries from other business units,
  • analysing data validation results to refine the validation processes and criteria; and
  • Any other reasonable duties as requested by the Head of Super, Pension & Defined Benefit.

  To be successful in this role you will have:

  • Demonstrated experience in analysing complex data and reporting;
  • Knowledge of superannuation products; and
  • Demonstrated experience in interpreting trust deeds, legislation and other documents.
  • A degree in a relevant field is desirable, or equivalent years of experience.

  If you work with us, you will be working with a group of people who love doing what they do. We value fairness, integrity, respect, and honesty. Whether you’re the newest member of our team, or one of our long standing employees, we know these are crucial ingredients in doing a great job and enjoying ourselves along the way. We support each other to constantly improve as individuals and as a company. If this is also important to you and you believe you fit the mold for this opportunity please forward a cover letter and curriculum vitae to: iwanttowork@statewide.com.au

  Statewide Super is an equal opportunity employer, committed to encouraging flexibility, valuing difference and embracing diversity. We pride ourselves on representing the diverse and multicultural communities of our membership and are dedicated to increasing opportunities for Aboriginal and Torres Strait Islander Australians. To learn more, please read our Reconciliation Action Plan.
  Please note: It is a condition of employment for this role that a National Police Clearance be obtained. Only successful candidates will be contacted due to the volume of applications received. No Agency applications will be considered at this time.