Statewide Super is a great place to work!

As the industry super fund for all South Australians, Statewide Super places our members at the heart of all we do.

Our people are passionate, driven and dedicated, sharing a true desire to always do the very best we can for our members.

If you would like to join a company that challenges, develops, values and invests in its people, then Statewide Super may be the place for you.

Our culture is one of professionalism, innovation, collaboration, development and opportunity. We are inquisitive team players who seek continuous improvement in the pursuit of excellence.

We give back to the community and seek to support local businesses that make South Australia great.

We provide a competitive total reward offering and our office is conveniently located in the heart of Adelaide’s CBD.

If you are interested in a career with Statewide Super, see our current vacancies or forward your resume to iwanttowork@statewide.com.au.

Current Vacancies

• Member Services Officer

  Statewide Super is the largest and leading South Australian & Northern Territory not-for-profit Industry Superannuation Fund, providing expert superannuation advice to over 140,000 members. We manage in excess of $10 billion in funds and have a clear focus on helping our members save for their retirement.

  We have a unique opportunity for a Member Services Officer (MSO) to join our organisation located in Tarntanyangga (Victoria Square).

  We have a relaxed, member (customer) focussed environment, which is all about providing outstanding education and service, rather than working to strict KPIs. Our small team is passionate about helping, supporting and educating our members to make better decisions about their money, and reach their financial goals in retirement.

  You will:

  • Ideally have some call centre experience (although our team does not work like a traditional call centre), or customer service experience such as a retail environment
  • Be someone who thrives in a customer service role, and who takes pride in demonstrating empathy
  • Enjoy learning
  • Pride yourself on problem-solving to help customers (our members)
  • Have a passion for helping people and an ability to build rapport
  • Demonstrate great communication skills

  In your new role, you will:

  • Answer inbound calls from members, including helping them access their online account
  • Answer inbound calls from employers, providing systems support
  • Provide specialist product knowledge, offering factual information and general advice about our range of products and services
  • Provide face-to-face service in our Super Hub
  • Participate in projects and initiatives
  • Be trained in, and maintain up to date knowledge of taxation, superannuation and retirement legislation, life insurance, and company policies and procedures
  • Contribute to meeting individual and team quality and service targets

  Statewide Super offers you:

  • Modern and convenient CBD Location
  • Welcoming and friendly team environment, where the focus is on providing outstanding member (customer) care, rather than strict performance KPIs
  • Value and reward recognition programs based on performance and involvement
  • Structured induction programme to ensure you are provided with the tools and knowledge required to be successful in your role
  • Ongoing training and support in your professional development
  • Competitive salary
  • Superannuation benefits

  If you work with us, you will be joining a team who are passionate about growing the financial futures of our community. We value collaboration, integrity, respectful relationships, and most of all, our members.

  If you would like to work for an innovative organisation that values and rewards your involvement and contribution to the business, supports professional development, and offers great conditions, please forward a cover letter and curriculum vitae to: iwanttowork@statewide.com.au.

  Statewide Super is an equal opportunity employer, committed to encouraging flexibility, valuing difference and embracing diversity. We pride ourselves on representing the diverse and multicultural communities of our membership and are dedicated to increasing opportunities for Aboriginal and Torres Strait Islander Australians. To learn more, please read our Reconciliation Action Plan.

  Please note: It is a condition of employment for this role that a National Police Clearance be obtained. Only successful candidates will be contacted due to the volume of applications received. No Agencies please.